Little Rock GRECC - Geriatric Research Education and Clinical ...
Geriatrics • Little Rock, AR
Ratings by platform
- Momentary Labs (HCAHPS-derived) for VA Central Arkansas Veterans Healthcare System – John L. McClellan Memorial Veterans Hospital area (Little Rock, AR): 3 out of 5 stars (overall hospital rating) (413 completed patient surveys (29% response rate))
- Vivian Health for Central Arkansas Veterans Healthcare System - John L. McClellan Memorial Veterans Hospital (Little Rock, AR): 3.8 rating (out of 5) (5 reviews)
What patients say
Patients praise
- Staff responsiveness and communication reported as strengths in patient surveys
- Some positive staff/environment comments in user reviews
- OIG inspection identified improvement actions but indicates processes were reviewed with an outcomes-focused inspection framework
Common complaints
- Mixed patient experience indicators (e.g., quiet environment rated lower than national average in the HCAHPS-derived summary)
- Some user reviews include low ratings (e.g., 1.0 rating for a unit)
- OIG comprehensive healthcare inspection found opportunities for improvement and issued recommendations
In patients' words
"“VA CENTRAL AR. VETERANS HEALTHCARE SYSTEM LR has a 3-star overall patient satisfaction rating…”"
— Momentary Labs summary (HCAHPS/CMS-based)"“Unit is definitely traveler friendly. Staff work together and the environment was wonderful.”"
— Vivian Health review snippet"“The OIG noted opportunities for improvement and issued five recommendations…”"
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