Orthopedic, Sports Medicine & Spine Care - Duly Health and Care
Sports Medicine • Lisle, IL
Ratings by platform
- Birdeye (general): 4.7 out of 5 stars (998 reviews)
- Yahoo Local: 2.0 out of 5 stars (25 reviews)
- Birdeye (Diagnostic Imaging): 4.4 out of 5 stars (15 reviews)
What patients say
Patients praise
- Access to high-quality physicians and medical experts
- Modern, clean, and sterile facilities
- Availability of state-of-the-art imaging and diagnostic equipment
- Convenience of having multiple specialists in one location with integrated medical records (MyChart)
- Some staff and diagnostic technicians are praised for being caring and efficient
Common complaints
- Difficult and inefficient appointment scheduling
- Long wait times on the phone and in-office
- Administrative and communication breakdowns between departments
- Issues with billing accuracy and processes
- Perceived lack of empathy or poor bedside manner from some staff/receptionists
- Reports of loud, unprofessional reception staff causing privacy concerns regarding patient information
- Frustration with urgent care access and walk-in policies
In patients' words
"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient... Communication between departments seems disorganized..."
— Birdeye Review"Since then, it has been a nightmare of administrative incompetence: Zero Medical Guidance... Lack of Urgency... It feels like no one is looking at my chart or listening to my symptoms."
— Toprated Business Review"Absolutely the best medical experience ever. They have all state of the art equipment and a clean sterile environment. A true gem."
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