Lisle Primary Care Doctors | Duly Health and Care

Patients praise

• High praise for individual physicians, specifically regarding listening skills, compassion, and thoroughness
• Appreciation for the convenience of having multiple specialists and state-of-the-art facilities in one building
• Positive feedback on the integration of MyChart for access to results and communication with providers
• Some patients report efficient and friendly experiences with specific staff members and technicians

Common complaints

• Frustrating and inefficient appointment scheduling processes
• Long wait times, both on the phone and in-office
• Disorganized communication between departments and difficulties with follow-ups for test results and billing
• Concerns regarding administrative staff professionalism and bedside manner
• Reports of loud or indiscreet discussions of personal health information in waiting areas causing potential privacy concerns
• Experiences with perceived lack of attentiveness or dismissiveness at urgent care or imaging locations