Geriatrics | Duly Health and Care
Geriatrics • Lisle, IL
Ratings by platform
- Birdeye (Duly Health and Care – Lisle, IL): 4.7/5 (998 reviews (997 Google, 1 Birdeye))
- Duly Health and Care website (provider satisfaction summary): Average 4.8/5 stars (provider satisfaction) (Nearly 90% recommend to friends/family (review count not specified))
- Yelp (DULY HEALTH AND CARE – Lisle, IL): Not extracted from snippet (positive review highlight) (Not extracted from snippet)
- RateMDs (clinic overview): Some individual geriatrics listings show ~4.9–5.0/5 (e.g., Dr. Sonya R. Tolani, Dr. Kevin W. Regan) (Per-doctor review counts shown (e.g., 31/38/23/32))
- Birdeye (Diagnostic Imaging): 4.4/5 (15 reviews)
- Yahoo Local: 2.0/5 (25 reviews)
What patients say
Patients praise
- Compassionate providers who listen and do not rush appointments
- Seamless/quick patient experience and good customer service
- Good communication via patient portals / follow-up messaging (for at least some providers)
- Strong imaging/testing capabilities (positive experiences and fast results mentioned)
Common complaints
- Administrative issues: scheduling delays, long wait times, disorganized communication
- Billing/test-result follow-up requires multiple calls; lack of guidance
- Privacy/administrative practices criticized as HIPAA violations in waiting-room disclosure
- Poor experiences at immediate/urgent care (staff not listening, early closing, appointment/walk-in mismatch)
- Some reviews cite racist/ disrespectful behavior (severe complaint)
In patients' words
"“I cannot speak highly enough about Dr. Geese. She always takes the time to truly listen and never makes me feel rushed.”"
— Birdeye review excerpt (Duly Health and Care – Lisle, IL)"“Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office… follow-up regarding test results or billing often requires multiple calls.”"
— Birdeye review excerpt (Duly Health and Care – Lisle, IL)"“Egregious Hipaa Violations?!… you are asked, in front of a crowded waiting room, to give your name, birthdate, address and phone number… loudly told that you have a balance on your account…”"
— Birdeye review excerpt (Duly Health and Care – Diagnostic Imaging)"“The nurse practitioner was awful. She would not listen to me… I do not recommend going there. They do not listen to you.”"
— LocalityBiz review excerpt (Duly Health and Care – Lisle Immediate Care Center)"“Extremely slow with sense of urgency. Do not recommend the Westmont location. Lisle location runs efficiently and effectively.”"
— Loc8NearMe comments excerpt (Duly Health and Care – 430 Warrenville Rd, Lisle)"“Somewhat disappointed… Duly… has a 4.7 star rating with 998 reviews.” (summary rating shown with reviews)"
— Birdeye rating summary (Duly Health and Care – Lisle, IL)More clinics in Lisle
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