Lisle Doctors, Lab & Immediate Care - Duly Health and Care
Cancer Center • Lisle, IL
Ratings by platform
- Aggregate/Birdeye: 4.7/5 stars (~998-1,141 reviews (aggregate data))
- Yahoo Local / MapQuest: 2.0/5 stars (25 reviews)
What patients say
Patients praise
- High quality of care from individual physicians and medical specialists
- Convenience of having multiple specialists and state-of-the-art imaging in one facility
- Effective communication of test results via My Chart portal
- Supportive and thorough staff interactions in specific departments like cardiac evaluation
Common complaints
- Difficulties with scheduling appointments and long hold times on the phone
- Dissatisfaction with administrative processes and billing department communication
- Reports of impersonal service or perceived focus on profit over patient care
- Complaints about the immediate care center's walk-in policies and capacity management
- Occasional negative experiences with bedside manner or lab technician interactions
In patients' words
"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office."
— Birdeye Review"If I could give them zero stars, I would... I showed up about 8:05pm and they told me I needed an appointment. Absolutely ridiculous because when you go on their website, it says you don’t need an appointment and to just walk in!"
— LocalityBiz Review"I was incredibly nervous today to have my CT Heart Scan... Susan, the CT professional, went out of her way to explain every step of the procedure... I wish I had known about Susan and the excellent team at this facility; I would have saved myself a lot of needless worrying!"
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