Naperville, IL Mental Health Clinic
Behavioral & Mental Health • Lisle, IL
Ratings by platform
- Birdeye (Advanced Behavioral Health Services): 3.8/5 (309 reviews) (309)
- Tebra (Advanced Behavioral Health Services): 4.9/5 (885 reviews) (885)
- ProjectKnow (Linden Oaks): 3.1/5 (26 reviews) (26)
- Google (Linden Oaks): 2.5/5 (176 reviews) (176)
- Yahoo (Advanced Behavioral Centers of DuPage): 2.5/5 (11 reviews) (11)
What patients say
Patients praise
- Clinicians described as knowledgeable, caring, and attentive
- Effective structured mental health and addiction treatment programs
- Positive outcomes reported by some patients regarding stability and symptom management
- Convenient access options such as telehealth and weekend appointments
- Professional and compassionate care from specific individual staff members
Common complaints
- Poor front-desk communication, responsiveness, and customer service staff experiences
- Reports of dismissive or hostile staff attitudes
- Inconsistent therapist engagement or quality of care
- Billing and administrative issues, including broken intake systems and notification errors
- Serious complaints regarding patient rights, privacy (HIPAA concerns), and treatment protocols in inpatient settings
- Occasional facility cleanliness concerns
In patients' words
"I absolutely love my provider, however the front desk team has made me consider switching offices. Every time I have interacted with one of them they are dismissive and act like they are being inconvenienced."
— Birdeye review (Advanced Behavioral Health Services)"Horrible place, staff standing around talking, bad attitudes. Sleeping patients In a chair all day long!"
— ProjectKnow review (Linden Oaks)"The is hands down the worst doctors office staff I've dealt with in my 44 years on this earth. They don't give a damn about patients and are downright rude."
— Yahoo/Yelp review (Advanced Behavioral Centers of DuPage)"I had a wonderful experience with Virpal Sidhu. She was kind, attentive, and truly listened without judgment. She took her time to explain everything clearly and worked with me to find the right treatment plan."
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