Primary Care | Lima Memorial Health ...
Primary Care • Lima, OH
Ratings by platform
- Birdeye (Family Medicine - West): 3.3 out of 5 stars (3 reviews)
- Momentary (CMS HCAHPS data): 3 out of 5 stars (593 patient surveys)
- Birdeye (Kenton Medical Center): 3 out of 5 stars (6 reviews)
- U.S. News & World Report: 88% willing to recommend
What patients say
Patients praise
- Some patients report outstanding and caring service, describing staff as treating them like family
- Specific praise for effective diagnosis in some cases, such as early skin cancer detection
- Appreciation for convenience of services like on-site lab work and X-rays in walk-in/medical centers
- Positive experiences with individual providers, including NPs and physicians mentioned by name
Common complaints
- Concerns regarding clerical and front desk staff professionalism, including reported rudeness and communication issues
- Specific complaints about doctor and nurse communication, with some patients feeling unheard or misdiagnosed
- Reports of condescending behavior by some providers and perceived lack of compassion
In patients' words
"If I could, I would give this office zero stars due to the unprofessionalism displayed by staff members... Ana Etlzer's behavior towards patients is unacceptable, lacking compassion and respect."
— Birdeye (Patient review)"I always receive the best care at Memorial. They treat you like family and ensure you feel welcome. 10/10!"
— LocalityBiz (Patient review)"Unfortunately not the first time... being treated for something you DID not come in for... Treated with dignity at this location is highly unlikely."
— LocalityBiz (Patient review)More clinics in Lima
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