Walk-In Care at Lima Memorial Health System
Orthopaedic Urgent Care • Lima, OH
Ratings by platform
- Birdeye (Kenton location): 3.0 out of 5 stars (6 reviews)
- CMS HCAHPS (System-wide): 3 out of 5 stars (593 patient surveys (System-wide))
What patients say
Patients praise
- Friendly staff and doctors in some instances
- Convenience of on-site services like lab work and X-rays
- Efficiency reported by some patients
Common complaints
- Inconsistencies with posted hours and availability
- Concerns regarding staff communication and professionalism
- Billing and administrative frustrations
- Perceived lack of thoroughness in medical evaluations
In patients' words
"Friendly but doesn't do walk-ins as advertised."
— LocalityBiz Review"I’ve been there several times and have had excellent service EVERY time!! ... It is awesome they can do lab work and X-rays right there. :)"
— Birdeye Review"Providers here are really nice. Unfortunately the clerical staff used for the front desk is awful. Completely rude and will hang up on you multiple times."
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