Physicians Immediate Care | Libertyville - WellNow Urgent Care
Urgent Care • Libertyville, IL
Ratings by platform
- Solv Health (WellNow network): 3.19 out of 5 stars (1,337 reviews)
- Better Business Bureau (BBB): Not explicitly aggregate rated in common stars for parent entity, though hundreds of complaints cited (753 complaints filed against parent company WellNow Urgent Care over a 3-year period)
What patients say
Patients praise
- helpful and nice medical staff providing necessary care
- clear instructions from providers
- smooth process for some routine services
Common complaints
- billing and payment issues, including unexpected charges and double billing
- rude or unprofessional staff interactions
- long wait times even with appointments
- issues with office systems and administrative processes
In patients' words
"When checking in the front desk lady was so rude, giving one word answers."
— Yelp review for Physicians Immediate Care, Libertyville"They wait 2 plus hours even though you have an appointment. They cancel tests you ordered for no reason and charge you for services you dont recieve."
— BBB review for WellNow Urgent CareMore clinics in Libertyville
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