Libertyville OrthoAccess Immediate Care | Illinois Bone & Joint Institute
Urgent Care • Libertyville, IL
Ratings by platform
- Birdeye: 4.8/5 (648 (Company-wide average))
- Chicago Consumers' Checkbook: "Superior" ratings for care quality (8)
- BestProsInTown: Not explicitly stated average (40)
What patients say
Patients praise
- Professional and knowledgeable clinical staff/doctors
- Effective treatments and successful outcomes (surgeries, injections)
- Compassionate patient care during procedures
- Efficient physical therapy services
- Convenient same-day availability for immediate care
Common complaints
- Billing and copay issues
- Long wait times
- Unfriendly or dismissive office staff communication
- Disorganized follow-up or scheduling processes
In patients' words
"I really enjoy PT at IBJI in Libertyville. I've been several times and the care and knowledge is A+"
— Patient review on SocialClimb platform"Good Doctors… terrible business practices. Extremely long waits. Unfriendly office staff... If you want to be treated like a number, like waiting & having your information incorrectly stated you’ll love them"
— Patient review on Unilocal"I had a right hip injection this afternoon... Georgia sensed my apprehension and held my hand during the procedure. She was so comforting!"
— Patient story on IBJI websiteMore clinics in Libertyville
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