Liberal, KS

Patients praise

• Positive feedback highlights helpful, knowledgeable, and caring staff, particularly at local pharmacies and some medical offices.
• Patients appreciate fast and professional service in certain settings.
• Providers are sometimes praised for being kind and going above and beyond to assist with patient needs.

Common complaints

• Negative patient experiences frequently involve issues with front office staff, including reports of rude, sarcastic, or unhelpful behavior.
• Billing and administrative challenges, such as unexpected late fees or communication gaps, have been noted.
• Some patients reported long wait times for appointments.
• Hospital patient experience data for Southwest Medical Center shows areas for improvement compared to state and national averages in metrics like communication, quietness at night, and timely assistance.