Xpress Wellness Urgent Care
Internal Medicine • Liberal, KS
What patients say
Patients praise
- Positive feedback highlights helpful, knowledgeable, and caring staff, particularly at local pharmacies and some medical offices.
- Patients appreciate fast and professional service in certain settings.
- Providers are sometimes praised for being kind and going above and beyond to assist with patient needs.
Common complaints
- Negative patient experiences frequently involve issues with front office staff, including reports of rude, sarcastic, or unhelpful behavior.
- Billing and administrative challenges, such as unexpected late fees or communication gaps, have been noted.
- Some patients reported long wait times for appointments.
- Hospital patient experience data for Southwest Medical Center shows areas for improvement compared to state and national averages in metrics like communication, quietness at night, and timely assistance.
In patients' words
"Receptionists was very rude! When I told her I was going to pay cash instead of use my insurance I was talked to with extreme sarcasm as if I couldn't afford their services."
— Patient review of Dr. Dennis Knudsen's office"As always, the level of service and care that we get at Vision Source of Liberal is second to none."
— Patient review of Vision Source of LiberalMore clinics in Liberal
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