Plastic & Reconstructive Surgery | Lahey Clinic
Plastic Surgery • Lexington, MA
Ratings by platform
- Birdeye (Lahey Outpatient Center, Lexington): 3.8/5 stars (12 reviews)
What patients say
Patients praise
- Professionalism of individual surgeons like Dr. Sonal Pandya (based on professional credentials) and other staff at the Lexington outpatient site
- Patient appreciation for passionate and dedicated doctors at the Lexington facility
Common complaints
- Reports of poor patient relations and customer service at broader Lahey locations
- Complaints regarding long wait times and communication issues with administrative staff in the larger hospital system
In patients' words
"The process was incredibly thorough from end to end, I have never felt so safe and comfortable... Absolutely nothing was rushed, every detail was explained, and the entire team treated me like an individual (rather than a number)."
— Healthgrades review for a plastic surgeon affiliated with the Lahey network"Check in assistance was rude, disrespectful and confrontational... The worst hospital in New england."
— PissedConsumer review regarding Lahey Hospital & Medical Center general experiencesMore clinics in Lexington
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