Kentucky Eye Center – Eye care solutions
Ophthalmology • Lexington, KY
Ratings by platform
- Birdeye: 3.3/5 stars (75 reviews)
- Facebook: 92% recommend (19 reviews)
What patients say
Patients praise
- Knowledgeable and professional doctors
- Friendly and helpful staff members
- Positive experiences with specific treatments like cataract surgery and contact lens fittings
- Efficient scheduling for some patients
Common complaints
- Long wait times for appointments
- Frustration with communication and lack of returned calls
- Issues with prescription accuracy for glasses
- Dissatisfaction with post-surgical outcomes in some cases
In patients' words
"Appointments at KEI often lasted 3 1/2 hours. I left a total of 16 voice mails but non were returned."
— Birdeye review"I have gone here for years, the Drs & staff are always unfailingly polite & helpful. They are professional, friendly, & go above & beyond to answer questions."
— Kentucky Eye Institute website testimonials"Extremely long wait. Entire waiting room is frustrated."
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