Columbia Eye: Patient-Focused Care
Ophthalmology • Lexington, SC
Ratings by platform
- Birdeye (aggregating Google reviews): 4.8/5 (aggregate rating across thousands of reviews) (1,800-2,000+ reviews depending on the specific profile)
- WebMD: 2 stars (2 reviews)
What patients say
Patients praise
- High quality of medical care from physicians
- Successful surgical outcomes, including cataract removal
- Friendly and professional staff in clinical encounters
- Practice-reported survey data indicating high patient satisfaction with customer service metrics (politeness, helpfulness)
Common complaints
- Long wait times for appointments
- Poor communication regarding appointment cancellations or rescheduling
- Negative interactions with scheduling or front-office staff
- Dissatisfaction with billing and perceived pressure to undergo surgery
In patients' words
"This was brutal. I drove 1.5 hours for this appointment... they called 25 minutes before the appointment to cancel... The scheduler was rude, diffident, and totally unhelpful."
— Birdeye/Google Review"I am giving two stars because my cataract removal surgery was successful and Dr. Crosswell was very professional and caring during that surgery. I was in the Lexington office yesterday... waited over an hour and a half."
— WebMD Review"The results showed over 98 percent of patients rating the customer service they received as positive. We attribute the high marks to our patient-focused philosophy of care."
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