Internal Medicine - Lexington Clinic
Internal Medicine • Lexington, KY
Ratings by platform
- Lexington Clinic official patient survey (Press Ganey): internal department specific ratings (e.g., 173 ratings/30 reviews for Dr. Wicker; 221 ratings/67 reviews for Dr. Mullen) (varies by provider; internal platform shows hundreds of ratings per department)
- Birdeye: 2.0 out of 5 stars (2 reviews)
What patients say
Patients praise
- praise for specific, knowledgeable, and compassionate physicians, particularly Dr. Wicker
- long-term patient loyalty citing consistent care over many years
- professionalism of some front desk and administrative staff members
Common complaints
- reports of unprofessional and demeaning staff behavior
- difficulties with administrative tasks and prescription refills
- concerns regarding billing practices, including aggressive collection before insurance resolution
- complaints about poor quality of care and perceived lack of depth in medical examinations
In patients' words
"Dr. Wicker is the most knowledgeable and compassionate doctor I have ever encountered. His nurse is very sweet too."
— Lexington Clinic Patient Reviews Page"Aggressive billing practices when they won't wait for the supplement to pay after Medicare. How many older people are you taking advantage of..."
— Better Business Bureau"The receptionist ladies were make fun of patients, talking behind people's backs, and laughing loudly..."
— LocalityBizMore clinics in Lexington
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