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Massachusetts Ear, Nose and Throat Associates | ENT Surgeons ...
Ear, Nose, and Throat (ENT) • Lexington, MA
Ratings by platform
- Tebra: 4.9 out of 5 stars (based on 334 reviews on Tebra) (334 reviews on Tebra)
What patients say
Patients praise
- Highly skilled and knowledgeable physicians, particularly Dr. Gallivan and Dr. Lauretano
- Professional, caring, and thorough patient care during appointments
- Efficient and effective treatment outcomes for various ENT issues
Common complaints
- Persistent issues with administrative staff not answering phones or returning calls
- Difficulty scheduling appointments and long wait times for appointments
- Instances of unprofessional or dismissive behavior reported by some patients
In patients' words
"Dr. Gallivan is one of a kind. I recently had surgery on my nose and was extremely anxious about the whole process. Dr. Gallivan and her team made everything so smooth! They are great professionals and even better human beings. Highly recommend!"
— Birdeye patient review"Doctors are decent but the staff NEVER answers the phone!!! I called first thing in the morning and had 99 calls ahead of me so I pressed * for a call back like the prompt says but never got a..."
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