St. Mary's Health System
Cardiology • Lewiston, ME
Ratings by platform
- CMS HCAHPS Survey via Momentary Labs: 3/5 (364 reviews)
- US News & World Report
- Healthgrades
What patients say
Patients praise
- High level of satisfaction with individual clinical care, particularly regarding physician expertise and bedside manner
- Praise for nursing staff responsiveness and kindness in specific instances
- Strong willingness among a majority of patients to recommend the hospital to others
- Positive experiences reported with life-saving cardiac procedures and rehabilitation services
Common complaints
- Concerns regarding administrative and scheduling processes, including appointment cancellations and delays
- Complaints about billing transparency and unexpected costs
- Past reported instances of unprofessional conduct or patient privacy violations by staff members
- Mixed feedback on staff responsiveness and communication during non-clinical encounters
In patients' words
"Needed a CT, Dr was pleasant & for once a Dr. who wasn't in a rush to explain results!! He was absolutely kind & explained results to best of his ability with what answers he had!!"
— SMRMC Cardiology Patient Rating (intake.steerhealth.io)"They cancelled my appointment without consulting me and rescheduled me for a later date. I cannot get my appointment back nor can I reschedule for another 3 months."
— Patient review of MaineHealth Cardiology - Lewiston"We felt cared for from the moment we stepped in the door. And that care continues to this day with our cardiologists. We can’t thank everyone enough."
— Patient testimonial regarding St. Mary's cardiac careMore clinics in Lewiston
Central Maine Heart Associates
Patients praise: professional and caring medical staff · excellent doctor and nursing care during surgical procedures.
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