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Cardiology - St. Mary's Health System

Cardiology - St. Mary's Health System

Cardiology • Lewiston, ME

★★★☆☆3.0/5364 reviews across 1 platforms

Ratings by platform

CMS HCAHPS Survey via Momentary Labs: 3 out of 5 stars (overall hospital rating) (364 surveys analyzed)
US News & World Report: 86% willingness to recommend (N/A)
Healthgrades: 72% patient experience rating (N/A)

What patients say

Patients praise

High level of satisfaction with individual clinical care, particularly regarding physician expertise and bedside manner
Praise for nursing staff responsiveness and kindness in specific instances
Strong willingness among a majority of patients to recommend the hospital to others
Positive experiences reported with life-saving cardiac procedures and rehabilitation services

Common complaints

Concerns regarding administrative and scheduling processes, including appointment cancellations and delays
Complaints about billing transparency and unexpected costs
Past reported instances of unprofessional conduct or patient privacy violations by staff members
Mixed feedback on staff responsiveness and communication during non-clinical encounters

In patients' words

"Needed a CT, Dr was pleasant & for once a Dr. who wasn't in a rush to explain results!! He was absolutely kind & explained results to best of his ability with what answers he had!!"

— SMRMC Cardiology Patient Rating (intake.steerhealth.io)

"They cancelled my appointment without consulting me and rescheduled me for a later date. I cannot get my appointment back nor can I reschedule for another 3 months."

— Patient review of MaineHealth Cardiology - Lewiston

"We felt cared for from the moment we stepped in the door. And that care continues to this day with our cardiologists. We can’t thank everyone enough."

— Patient testimonial regarding St. Mary's cardiac care