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Pediatrics - CHCFHC
Pediatrics • Leominster, MA
Ratings by platform
- HelpConnectUsa: 3.5/5 (46 reviews)
- WebMD Care (for Dr. Theresa Callahan): 4.0/5 (16 ratings)
What patients say
Patients praise
- Convenience of having multiple medical services (medical, dental, behavioral health) in one location
- Mission-driven approach providing care regardless of insurance status
- Some patients feel providers are caring and helpful with community resources
Common complaints
- Difficulties reaching the office by phone, including long wait times and disconnected calls
- Long wait times for appointments and while at the facility
- Concerns regarding the shared waiting area for pediatric and urgent care patients
- Complaints about bedside manner and perceived rudeness of certain staff/providers
- Dissatisfaction with billing and costs compared to other providers
In patients' words
"It’s almost impossible to talk to these guys on the phone if necessary, every appointment is scheduled more than a month in advance, and every time you arrive at the place you are attended more than an hour after the agreed time."
— NutriFinder (User review)"The waiting room for the pediatrician was the same waiting room as the urgent care. There was a needle disposal receptacle only feet away from where we sat waiting for our appointment."
— NutriFinder (User review)"I’m so grateful for my provider Casie. She truly cares and makes my health a priority. And she even helped me connect to community resources that I needed during a difficult time."
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