Orthopedics | UMass Memorial Health
Orthopedic Surgery • Leominster, MA
Ratings by platform
- Healthgrades (Dr. Robert Jones): 4.0 out of 5 stars (24 reviews) (24 reviews)
- Healthgrades (Dr. Benjamin Brill): 4.4 out of 5 stars (5 reviews) (5 reviews)
- Healthgrades (Dr. Catherine Boisvert): 3.4 out of 5 stars (16 reviews) (16 reviews)
- Healthgrades (Hospital): 56% recommendation rate (N/A)
What patients say
Patients praise
- High praise for specific orthopedic surgeons' surgical outcomes and professionalism
- Reports of successful knee and hip replacements
- Recognition of attentive care from individual providers
Common complaints
- Concerns regarding emergency room wait times and overcrowding
- Reports of dismissive or rude staff communication
- Instances of dissatisfaction with diagnosis or thoroughness of examinations
- Lower-than-average patient recommendation rates for the hospital campus
In patients' words
"After 2 knee and 1 hip replacement for me and knee replacement for my wife, cannot say enough words of praise for this excellent orthopaedic surgeon. Spectacular in all aspects of care."
— Healthgrades (Review of Dr. Robert Jones)"Dr. Brill was professional, courteous, friendly, and knowkegeable. While appointments sometimes ran behind schedule, I understand how that can happen..."
— Healthgrades (Review of Dr. Benjamin Brill)"If I could give a Minus star then , I would. RUN! over 8 hour wait to be seen ,then misdiagnosed. Go anywhere else but here."
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