Community Healthlink, Inc. - UMass Memorial Health
Mental Health • Leominster, MA
Ratings by platform
- Rehab.com: 4.7 / 10 (Not explicitly stated as a total count)
- Facebook (UMass Memorial HealthAlliance-Clinton Hospital): 72% recommend (445 reviews)
- Healthgrades (Hospital level): 56% patients recommend (hospital level) (Not explicitly stated)
What patients say
Patients praise
- Some patients report successful outcomes in recovery programs
- Individual staff members noted for helpfulness and compassionate care
Common complaints
- Frequent appointment cancellations without notification
- Staff described as rude or dismissive by some patients
- Reports of poor communication and "red tape" impacting care
- Long wait times for services and intake appointments
- Concerns regarding facility cleanliness and maintenance (e.g., pests)
- Allegations of lost or stolen personal property while in treatment
- High turnover of therapists and clinical staff
In patients' words
"No wonder they score so low. They cancelled my first appointment... without telling me... This place is a travesty."
— A-Better-Place.com"I have never felt so disrespected in a facility in my life. Sure I have an addiction issue but I am a human being entitled to humane treatment."
— DetoxToRehab.com"I'm 17 months sober and have my family back because I wanted it. [Staff] helped me get threw the hardest days."
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