Behavioral and Mental Health Care - WellSpan Health

Patients praise

• Occasional positive experiences with specific, caring individual staff members or therapists
• Some patients have noted outpatient services may be more effective than inpatient experiences

Common complaints

• Poor communication, lack of boundaries, and perceived lack of empathy among staff
• Dissatisfaction with brief, impersonal psychiatrist encounters and medication management policies
• Difficulties with appointment scheduling, cancellations, and long wait times for care
• Complaints regarding facility food, cleanliness, and safety concerns during inpatient stays
• Concerns about discharge processes and lack of continuity of care after therapy changes
• Frustration over billing transparency and insurance coverage issues