Ophthalmology | DHMC and Clinics
Ophthalmology • Lebanon, NH
Ratings by platform
- Healthgrades (Dr. Janine Eagle): 4.4/5 stars (19 reviews)
- WebMD Care (Dr. Christopher Connor): 4.5/5 stars (15 ratings)
- US News (Dr. David P. Lawlor): 5/5 stars (15 reviews)
- WebMD Care (Dr. Michael Zegans): 5/5 stars (6 ratings)
- Birdeye (DHMC overall): 3.3/5 stars (737 reviews (general facility))
What patients say
Patients praise
- High satisfaction with surgical outcomes, particularly cataract procedures
- Patients appreciate the professional expertise of ophthalmologists
- Clinicians are described as clear, respectful, and kind in clinical settings
- Convenience of specialized regional care compared to traveling to larger cities
Common complaints
- Difficulties with scheduling and appointment cancellations
- Long wait times for telephone support
- Concerns regarding bedside manner with pediatric patients
- Frustration with administrative processes and outsourced staff communication
- Perceived lack of facility maintenance in some areas
In patients' words
"Excellent! He and his office are the top of the line in every way. Dr. Connor has the expertise that everyone wants when facing surgery of any kind, especially regarding one’s eyes. He explains what to expect as a patient."
— WebMD Patient Review (Dr. Christopher Connor)"Dr. Eagle seemed visibly annoyed and kept telling her to stop acting like a baby. I felt this was extremely inappropriate... I would not recommend going to her if your child gets nervous."
— Healthgrades Patient Review (Dr. Janine Eagle)"They cancel appointments you have to book out months in advance and give no notice. They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns."
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