Search Results | Find a Provider | Dartmouth Health
Emergency Medicine • Lebanon, NH
Ratings by platform
- Birdeye (Aggregated): 3.3/5 stars (737 reviews)
- Yelp: 2.1/5 stars (160 reviews)
- Birdeye (Dartmouth Hitchcock Clinics Heater Road): 1.4/5 stars (108 reviews)
What patients say
Patients praise
- Recognition of individual high-quality doctors and nurses in some instances
- US News patient experience rating of 4 out of 5
Common complaints
- Long wait times and difficulties reaching staff or scheduling appointments
- Perceived lack of care, poor communication, or dismissive bedside manner from staff
- Administrative issues including billing errors and confusing insurance coverage policies
- Staffing shortages and high turnover affecting patient continuity of care
- Dissatisfaction with chronic pain management and specific specialty services like neurology or physical therapy
In patients' words
"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it."
— Birdeye review"So understaffed it's horrible. Had a major surgery almost 2 years ago and had nothing but trouble getting in touch with them prior to and after surgery."
— Yelp review"The billing department doesn’t know anything and the front desk people don’t know anything."
— Birdeye review (Heater Road)More clinics in Lebanon
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