Emergency Department | DHMC and Clinics
Emergency Medicine • Lebanon, NH
Ratings by platform
- Birdeye: 3.3/5 (737 reviews)
- Yelp: 2.1/5 (160 reviews)
What patients say
Patients praise
- Some kind and professional individual nurses reported
- Efforts to improve patient experience for specific groups like older adults
- Specific departments or infusion suites noted for personalized care
Common complaints
- Long wait times in the emergency department
- Understaffing and inadequate nursing care coverage
- Difficulty communicating with staff and scheduling appointments
- Perceived lack of care, responsiveness, and poor bedside manner
- Concerns regarding pain management and treatment of chronic conditions
In patients' words
"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it. They cancel appointments you have to book out months in advance and give no notice."
— Birdeye User Review"No staffing, no care and your pretty much taking care of yourself the majority of the time. There is a few good nurses but they they mostly work 3 days then off 4."
— Yelp User ReviewMore clinics in Lebanon
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