Psychiatric Clinic in Layton, UT - Serenity Mental Health Centers
Behavioral Health • Layton, UT
Ratings by platform
- Birdeye (aggregating Google reviews): 4.6/5 stars (303 reviews)
What patients say
Patients praise
- Many patients report positive outcomes from treatments like Ketamine and TMS therapy
- Favorable mentions of specific providers for their empathy, listening skills, and effectiveness
- Reports of a welcoming, supportive environment and friendly staff members
- Helpfulness in coordinating care and working with insurance/affordability in some cases
Common complaints
- Billing and administrative issues, including errors and appointment scheduling problems
- Concerns about staff professionalism and communication (e.g., cancelled appointments without notice, sales pitches)
- Negative experiences with specific medical providers, including perceived apathy, withholding medication, or refusal to perform certain assessments
- High costs associated with treatments like Ketamine and TMS therapy
In patients' words
"Absolutely the best mental health clinic in town! The staff are super friendly and helpful. The provider Brenda Galvez is the absolute best!"
— LocalityBiz Review"The location our medical providers were at are 40 minutes away from our house... several times, no one contacted us to tell us that our appointments were cancelled, which meant we drove over an hour round trip."
— Better Business Bureau (BBB) Complaint"Dr. Shapiro, I would avoid him. He withholds medication and changes his mind on what he will prescribe. Prepare to be jerked around and ultimately not given the medicines you expect or are..."
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