Serenity Mental Health Centers

Patients praise

• Many patients report positive outcomes from treatments like Ketamine and TMS therapy
• Favorable mentions of specific providers for their empathy, listening skills, and effectiveness
• Reports of a welcoming, supportive environment and friendly staff members
• Helpfulness in coordinating care and working with insurance/affordability in some cases

Common complaints

• Billing and administrative issues, including errors and appointment scheduling problems
• Concerns about staff professionalism and communication (e.g., cancelled appointments without notice, sales pitches)
• Negative experiences with specific medical providers, including perceived apathy, withholding medication, or refusal to perform certain assessments
• High costs associated with treatments like Ketamine and TMS therapy