Cotton O'Neil Nephrology-Lawrence
Nephrology • Lawrence, MA
Ratings by platform
- WebMD (Dr. Lakshmi Duvvur): 4.5 out of 5 stars (10 ratings)
What patients say
Patients praise
- Providers are noted for explaining conditions and treatments well
- Providers are reported to be responsive in answering questions and providing follow-up care
Common complaints
- Poor customer service regarding billing and communication
- Issues with collection agencies following billing disputes
In patients' words
"They don't even bother to call,e-mail. They will keep sending you a updated bill but then the collection agency calls you. Very poor customer service."
— Yelp (Cotton O'Neil Clinics)"Explained conditions and treatments... Answered my questions... Provided follow-up as needed."
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