Women's Health - MountainView Regional Medical Center
Women's Health • Las Cruces, NM
Ratings by platform
- CMS HCAHPS Survey: 2 out of 5 stars (overall patient satisfaction rating) (485 patient surveys completed)
- Yelp: Approximately 1.9 to 2.0 stars (Over 70 reviews listed on Yelp/MapQuest)
- Vivian Health: 3.5 out of 5 stars (18 reviews (primarily employee/professional feedback))
What patients say
Patients praise
- High praise for the clinical skills and professional demeanor of specific nurses and doctors in maternity, NICU, and ICU departments
- Some patients reported professional, respectful, and timely care experiences for specific medical procedures
Common complaints
- Reports of perceived lack of cleanliness in facilities, including maternity and NICU areas
- Patient frustration regarding communication, administrative staff interactions, and billing issues
- Mixed experiences with the Emergency Department, with some patients citing long wait times
- Concerns about staff responsiveness and welcoming behavior, particularly regarding family members in certain departments
In patients' words
"Have recently spent time in the maternity ward and NICU at Mountainview Regional Medical Center in Las Cruces, NM. Nurses and doctors - completely amazing. The facility was disturbingly dirty."
— Patient review (SageMenu/Yelp)"Checking in at front desk for lab work went great. However, I was sent into see Shena at cubicle 3 for client services. This lady needs some serious training in how to treat people. She is cold..."
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