Behavioral Health Services - Las Cruces - Memorial Medical Center
Mental Health • Las Cruces, NM
Ratings by platform
- Birdeye: 3.6 out of 5 stars (aggregate across multiple platforms) (1,391 reviews)
- CMS HCAHPS / US News Health: 2 out of 5 stars (938 completed surveys)
What patients say
Patients praise
- Quality of discharge information provided
- Some patients report positive experiences with care team communication
Common complaints
- Alleged denials of care to uninsured patients or those with specific insurance providers
- History of staff shortages leading to suspension of behavioral health services
- Contractual disputes between the hospital and local government regarding lease requirements and indigent care obligations
- Reports of long wait times and poor communication from staff and doctors
- Concerns regarding cleanliness and hospital quietness
In patients' words
"Former patients and clinicians described a facility in which both insured and uninsured patients requiring an array of treatments were regularly met with denials of care or demands for up-front payments."
— NBC News investigation/Las Cruces Bulletin report"We need the 5th floor. Foregoing mental health services or going to El Paso is more or less destroying some number of human lives."
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