Urology - Find a Doctor - Doctors Hospital Laredo
Urology • Laredo, TX
Ratings by platform
- Healthgrades, US News, WebMD: Individual urologists generally hold high ratings (e.g., Dr. Ian M. Thompson at 5/5, Dr. Jorge Ramirez at 5/5, Dr. Donald Cook at 4.5/5, Dr. Eduardo Fernandez at 4.1/5) (Varies by provider (e.g., Dr. Ian Thompson: 36 reviews; Dr. Eduardo Fernandez: 13 reviews; Dr. Donald Cook: 9 reviews; Dr. Jorge Ramirez: 1 review))
- MedicalRecords.com, Yelp, US News, HealthLocator: Doctors Hospital of Laredo overall hospital ratings are mixed, with US News reporting a 2/5 patient experience score and other platforms reflecting average scores around 2.5-3.5/5 (Dozens of reviews across various platforms (e.g., 31 reviews on MedicalRecords.com))
What patients say
Patients praise
- Individual urologists are generally rated highly for their expertise and patient communication
- Patients appreciate thorough explanations and attentive listening from individual urologists
- Some patients report positive experiences with surgical care and clinical teams
Common complaints
- Administrative and registration delays and inefficiencies
- Reports of long wait times, particularly in the emergency room
- Frustration with communication and follow-up processes (e.g., medical records/statements)
- Mixed feedback on staff professionalism and responsiveness
- Concerns regarding patient safety indicators and hospital environment cleanliness
In patients' words
"The best I had he took his time and explained The whole procedure."
— Healthgrades review for Dr. Eduardo Fernandez"It has been two weeks of calling, emailing, faxing requests... and no closer to getting a simple physicians statement signed. It is so unprofessional."
— WebMD review for Doctors Hospital of Laredo"Horrible service especially from the Md in duty... my room was dirty the nurse where gossiping outside my room."
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