Family Medicine - Find a Doctor - Doctors Hospital Laredo
Primary Care • Laredo, TX
Ratings by platform
- Healthgrades (Dr. Mateo Reyes): 4.7/5 (16 reviews)
- Healthgrades (Dr. David Cruz): 4.0/5 (6 reviews)
- WebMD Care (Dr. Victor Trevino): 4.0/5 (22 ratings)
- Healthgrades (Doctors Hospital of Laredo): 68% recommendation rate
What patients say
Patients praise
- Competent and knowledgeable individual physicians, such as Dr. Mateo Reyes and Dr. Jeffrey Harbold
- Friendly and helpful nursing or clinical support staff reported by some patients
- Specific hospital awards for labor and delivery and bariatric surgery excellence
- Approximately 68% of patients would recommend the hospital according to some platforms
Common complaints
- Long wait times, particularly in the emergency room and for scheduled appointments
- Unprofessional, rude, or inattentive administrative and registration staff
- Difficulties with phone communication, getting appointments scheduled, or obtaining medical documentation
- Perceived lack of care, poor communication during treatment, and concerns about facility cleanliness
In patients' words
"Very friendly staff and Doctor, FNP's are awesome. I highly recommend."
— Healthgrades Patient Review of Dr. Mateo Reyes"From the moment I arrived thru my stay and ultimately discharge I couldn’t have asked for a better medical team to take care of me. They were proactive in my care, they went above and beyond to make sure I was comfortable and got the care I really needed that day."
— MedicalRecords.com Review for Doctors Hospital of Laredo"Horrible service especially from the Md in duty I tested positive from covid no medicine was given and I wasn’t given anything just two Tylenol after two hours in the er with fever my room was dirty the nurse where gossiping outside my room. Just pain horrible experience."
— LocalityBiz Review for Doctors Hospital of Laredo"It has been two weeks of calling, emailing, faxing requests, calling to follow up and no closer to getting a simple physicians statement signed. It is so unprofessional."
— WebMD Review for Doctors Hospital of LaredoMore clinics in Laredo
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