Behavioral Health & Psychiatry - UM Health-Sparrow
Mental Health and Behavioral Health • Lansing, MI
Ratings by platform
- Yelp (University of Michigan Health - Sparrow): 2.1/5 stars (126 reviews)
- Yelp (Sparrow St Lawrence Campus): 2.4/5 stars (7 reviews)
- Facebook (University of Michigan Health-Sparrow): 88% recommend (3,142 reviews)
What patients say
Patients praise
- some patients report positive interactions with social workers and case managers who provided support during difficult times
- some reports of respectful and kind treatment by nurses and physicians in certain departments
- successful medication management by outpatient psychiatric staff for some patients
Common complaints
- long wait times in emergency or care settings
- perceived disorganization in care coordination
- concerns about patient treatment, responsiveness, and communication from staff
- challenges in having formal patient complaints substantiated across Michigan mental health systems
In patients' words
"4 plus hours waiting in an almost empty waiting room... Once I got back to see everyone, they were great."
— FindRehabCenters.org review"The social workers and case managers went above and beyond to support us through an incredibly difficult time."
— Yelp review"The staff was very supportive. The Psychiatrist was able to get find a very helpful combination of medications. I feel so much better and am so happy to have ..."
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