Emergency Rooms | UM Health-Sparrow
Emergency Medicine • Lansing, MI
Ratings by platform
- Yelp: 2.1 / 5 stars (126 reviews)
- Healthgrades: 64% (overall patient experience) (N/A (aggregated score))
- Medicare/CMS Survey Data: 69% (willingness to recommend) (N/A (CMS survey data))
What patients say
Patients praise
- Positive interactions with nursing and physician staff reported by some patients
- Some patients experienced efficient emergency care
- Strong performance in specific care metrics such as infection control and clear discharge information
Common complaints
- Long emergency department wait times
- Staff responsiveness and communication concerns
- Frustrations regarding billing and financial policies
- Negative experiences with administrative and support staff interaction
In patients' words
"We came in to the ER at midnight. It is now 8AM. No updates, just uncomfortably sitting with a needle in my arm... overall fed up with the experience."
— Yelp review"Not our first time in this ER. The wait time has never been long. 5 minutes this time. Staff very freindly and courteous."
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