Lancaster General Health Urgent Care - Minor Cuts - Minor Burns ...
Urgent Care • Lancaster, PA
Ratings by platform
- Birdeye (Lancaster General Health Urgent Care): 3.6/5 (128 reviews)
- Birdeye (Lititz–Kissel Hill location): 3.2/5 (90 reviews)
- Birdeye (Norlanco location): 3.6/5 (32 reviews)
What patients say
Patients praise
- Friendly and caring staff and physicians
- Convenient and fast alternative to emergency rooms for non-life-threatening issues
- Thorough examinations
- Helpful for families with children
Common complaints
- Long wait times
- Rude or unprofessional staff/medical assistants
- Perceived dismissiveness of patient concerns
- Lack of transparency regarding insurance acceptance/billing issues
In patients' words
"The Medical assistant and PA were extremely rude. My wait til was 45 to 60 minutes and waited an hour and a half to be seen when it wasn't even busy."
— Birdeye Review"My 2 year old had a horrible ear infection and after his pediatrician would not take him due to suspected covid, this office took him on no questions asked! Thank you for our wonderful experience and for making our baby feel better tonight!"
— Birdeye Review"I visited this facility for COVID and strep throat testing and provided my insurance card at the time of service. However, I later found out that my insurance was not accepted, and I had to pay the full bill out of pocket."
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