UPMC Primary Care Locations | Lancaster, Pa.
Primary Care • Lancaster, PA
Ratings by platform
- UPMC Provider Profile (Dr. Elliott Hirsch): 4.8/5 (45 reviews)
- UPMC Provider Profile (Dr. Megan Morris Murphy): 5.0/5 (55 reviews)
- UPMC Provider Profile (Dr. Christopher G. McLane): 4.6/5 (28 reviews)
- UPMC Provider Profile (Dr. Laura May Smith): 4.9/5 (37 reviews)
What patients say
Patients praise
- Providers described as caring, attentive, and empathetic
- Patients feel their concerns are heard and taken seriously
- Staff described as friendly, professional, and accommodating
- High satisfaction with thoroughness of care and clear communication from many providers
- Effective use of patient portals for messaging and follow-up communication
Common complaints
- Some patients report feeling rushed during appointments
- Some patients felt like a number rather than an individual, citing lack of personal connection
- Reports of feeling dismissed or not listened to regarding medical concerns
- Occasional communication lapses between staff and patients
In patients' words
"Dr. Murphy provides exceptional medical services. She is friendly, shows care and concern, attentive to my health needs, and efficient in providing follow-up treatments. I feel heard by her."
— UPMC Patient Review"The doctor only spends 5 minutes with me and doesn't even remember my past appointments. I am just a number to him, not a patient."
— UPMC Patient Review"Dr. Smith has been such a great supporter of my health and my families. A real advocate."
— UPMC Patient Review"Saw me for 30 seconds. Didn't introduce himself. Did not test for any sickness... Very rushed, impersonal, and unhelpful."
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