Healthcare
Primary Care • Lancaster, CA
Ratings by platform
- Yelp, allnurses (HCAHPS data): 70-75% recommend (Lancaster General Hospital) (82 (Yelp); 404 (allnurses HCAHPS))
- Healthgrades: 78-79% recommend (Penn State Health Lancaster Medical Center) (Not specified (Healthgrades))
- Nutrifinder: 2.9/5 stars (172 reviews)
- Doctify (The Lancaster Private Hospital): 4.9/5 stars (306 reviews)
- PHIN (Lancaster Private Hospital): 97% good/very good experience (1158 people)
What patients say
Patients praise
- Friendly, caring, and professional staff in various departments
- Effective communication in certain areas, particularly nursing and maternity services
- Timely and well-organized appointments in private care settings
- Comfortable and clean facilities at some locations
Common complaints
- Long wait times, particularly in emergency departments
- Dissatisfaction with billing practices and insurance claim processing
- Poor communication between staff, doctors, and patients
- Perceived lack of attention or care during urgent situations
In patients' words
"Recurring concerns regarding long wait times in the ER and varying levels of care from the staff. Several patients have expressed dissatisfaction due to feeling ignored."
— Nutrifinder review summary"Appointment on time, everyone helpful and pleasant and friendly. Can't fault a single thing."
— Doctify user review for The Lancaster Private Hospital"Staff were friendly, caring and knowledgeable and nothing was too much trouble. This was my first pregnancy and I felt safe and well cared for."
— iWantGreatCare review for Royal Lancaster InfirmaryMore clinics in Lancaster
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