Specialty Services
Physical Therapy • Lancaster, TX
Ratings by platform
- US News - Lancaster Specialty Surgery Center (Ohio): 88% (would highly recommend)
- Birdeye - Lancaster Retina Specialist: 4.5 out of 5 stars (77 reviews)
- Healthgrades - Dr. Jack Smith: 4.7 out of 5 stars (99 reviews)
What patients say
Patients praise
- High patient satisfaction regarding surgical outcomes and medical expertise
- Professionalism and friendliness of medical/nursing staff
- Clear explanations of diagnoses and treatment plans
- High likelihood of recommendation to others at many local specialized facilities
Common complaints
- Administrative inefficiency including delayed or unanswered communications (phone, email, portal)
- Dissatisfaction with front desk staff interactions (rudeness, unhelpfulness)
- Frustration with outdated technology/patient portals
- Limited responsiveness to complaints
In patients' words
"The portal and website and text messaging system operate like it's 1999... PMLGH is not only not responsive to complaints - there's no one to complain to!"
— Birdeye (Penn Medicine Lancaster General Health)"Dr. Rochester is fantastic to work with. He explains everything clearly and breaks down each condition... His bedside manner is top notch, something I often find lacking in the medical field."
— rater8 (Dr. James A. Rochester)"Several patients experience delayed or unanswered phone calls, emails, and portal messages. Follow‑up communication is sometimes inconsistent..."
— FindBestClinic (Shady Grove Fertility, Lancaster)More clinics in Lancaster
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Rev. Med Spa - Quartz Hill, Palmdale, Lancaster Medical Spa
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Comparing your options?
Browse other Physical Therapy clinics, or filter by state and specialty to compare patient ratings.