Hematology Oncology in Lancaster, PA - Find a UPMC Provider
Oncology • Lancaster, PA
Ratings by platform
- Birdeye (UPMC Hillman Cancer Center, Lititz, PA): 4.0 out of 5 stars (11 reviews) (11 reviews)
- WebMD (Dr. Lena Dumasia): 4.5 out of 5 stars (7 ratings)
- Healthgrades (Dr. Lena Dumasia): 5.0 out of 5 stars (4 reviews)
- Healthgrades (Dr. Samuel Kerr Jr.): 4.6 out of 5 stars (9 reviews)
What patients say
Patients praise
- Patients frequently praise individual doctors and clinical staff as caring, knowledgeable, and thorough
- Positive reports of compassionate support from nursing staff and infusion center teams
- Patients often feel they are treated as individuals rather than just a number by their specific oncologists
Common complaints
- Concerns regarding undisclosed facility fees billed by UPMC Hillman Cancer Center facilities
- Reports of communication difficulties, including slow response times and difficulty getting callbacks from office staff
- Occasional long wait times for appointments
In patients' words
"They treated me like I mattered to them... Everyone was caring and helpful. I could tell Dr. Chu was genuinely concerned for my welfare."
— UPMC HealthBeat (Patient testimonial regarding UPMC Hillman Cancer Center)"This practice charges an enormous "facility fee" in addition to the doctor's bill and do not disclose this when scheduling... I think it is unethical and outrageous."
— Birdeye review of UPMC Hillman Cancer Center (Medical Oncology) in Lititz, PAMore clinics in Lancaster
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