Penn State Health Obstetrics and Gynecology Lancaster
OB-GYN • Lancaster, PA
Ratings by platform
- Healthgrades (Penn State Health Lancaster Medical Center): 78% patient recommendation rate (hospital level) (Not explicitly stated (aggregated))
- Penn State Health (Dr. Laura A. Hunter): 4.9/5 stars (386 ratings)
- Birdeye (Penn Medicine LGH Women's Specialty Center): 3.7/5 stars (6 reviews)
What patients say
Patients praise
- High patient satisfaction with individual physicians, often described as attentive, knowledgeable, and compassionate
- Praise for the thoroughness of medical exams and clear communication from providers
- Positive experiences with office staff friendliness and professionalism in certain instances
- Generally favorable hospital-level patient experience ratings, often exceeding national averages
Common complaints
- Concerns regarding administrative and scheduling processes, including appointment cancellations and communication issues
- Reports of long wait times for care or procedures
- Frustration with hospital billing and laboratory charges following acquisitions or changes in practice ownership
- Reports of difficulty in reaching staff or obtaining responses to medical concerns
In patients' words
"From the moment she walks into the room, she truly listens. She never rushes through an appointment or dismisses concerns. Instead, she takes the time to answer every question, explain everything thoroughly, and make sure I feel heard and understood."
— WebMD review of Dr. Laura Hunter"I like my doctor, and the care I get - but the portal and website and text messaging system operate like it's 1999. No notice; then multiple notices; then electronic "conversations" that allow no actual RESPONSE; forms to print out and fill out and mail back instead of live-filling and returning."
— Birdeye review of Penn Medicine Lancaster General Health Women's Specialty CenterMore clinics in Lancaster
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