Senior Home Care | Lancaster, TX - Visiting Angels
Home Health Agency • Lancaster, TX
Ratings by platform
- Caring.com (Visiting Angels of Dallas & Ellis County): 5.0/5 stars (5 reviews)
- ConsumerAffairs (National): 2.8/5 stars (87 reviews)
- Yelp (Dallas location): 3.3/5 stars (7 reviews)
What patients say
Patients praise
- Compassionate and supportive care for seniors
- Responsive office staff who assist with coordination and problem-solving
- Helpful assistance with daily living activities like cooking, cleaning, and medication reminders
- Personalized caregiver relationships leading to positive companionship
Common complaints
- Inconsistency in caregiver reliability and scheduling (e.g., last-minute cancellations)
- Reports of unprofessional behavior or lack of engagement by caregivers (e.g., sleeping, excessive phone use)
- Communication challenges between the agency and families
- Concerns regarding billing practices and unexpected charges
In patients' words
"In a very stressful situation, Visiting Angels came through in taking care of my mom. The caregiver assigned, Theresa, is an Angel to my mom. Everyone at the Desoto Office is a pleasure to deal with, all the way up to the Director."
— James C. (via Visiting Angels website)"Caregivers overnight slept on my couch, did not respond when I called for help. Smoked in my bathroom 6 feet from my bed where I used oxygen. Caregiver coughed non stop, denied being sick but called off 2 days later sick."
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