LG Health Physicians Surgical Group - Penn Medicine
General Surgery • Lancaster, PA
Ratings by platform
- WebMD Care: 2.5/5 average rating (for specific provider) (7 ratings)
- Penn Medicine official provider pages: 4.9 to 5.0/5 average ratings for various vascular surgeons (111 to 188 ratings per provider)
What patients say
Patients praise
- high provider-specific satisfaction scores (e.g., surgeons often rated near 5.0)
- praise for surgeon professionalism and thorough explanations of procedures/tests
- positive experiences with clinical staff (nurses, dietitians) during inpatient stays
Common complaints
- dissatisfaction with administrative processes such as portal/website/text systems
- perceived lack of responsiveness to patient complaints
- concerns regarding billing and lack of upfront disclosure of costs
- reports of long wait times and poor communication regarding status during hospital visits
In patients' words
"I like my doctor, and the care I get - but the portal and website and text messaging system operate like it's 1999. No notice; then multiple notices; then electronic conversations that allow no actual RESPONSE... PMLGH is not only not responsive to complaints - there's no one to complain to!"
— Birdeye review of Penn Medicine Lancaster General Health Women's Specialty Center"she explained all about my test results and answered all the questions that i had"
— Penn Medicine provider page review for Dr. Fiona GaunayMore clinics in Lancaster
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