Gastroenterology Lancaster
Gastroenterology • Lancaster, OH
Ratings by platform
- Healthgrades (Dr. Ketan Kulkarni): 3.7/5 (3)
- Healthgrades (Dr. John Betteridge): 5.0/5 (6)
- Vitals (Dr. John Betteridge): 4.6/5 (5)
- Vitals (Dr. Christopher Shih): 4.6/5
- Vitals (Regional Gastroenterology Associates of Lancaster): 4.3/5 (1)
- Vitals (Dr. Mark Johnston): 4.7/5
What patients say
Patients praise
- Providers described as caring, knowledgeable, attentive, and professional
- High satisfaction with clear explanations of medical conditions and treatment plans
- Appreciation for thorough clinical histories and effective communication
- Responsiveness via patient portals reported for some physicians
Common complaints
- Reports of rude, dismissive, or impatient staff and provider bedside manner
- Frustrations regarding lack of follow-up on paperwork (e.g., FMLA forms, medical records/referrals)
- Concerns about thoroughness of examinations and diagnostic efforts
- Long wait times for appointments
In patients' words
"I'm my 50 years of Crohn's disease and tons of complications, I've seen many Drs and hospitals and Dr Betteridge is the best."
— Healthgrades (Dr. John Betteridge)"Dismissive. Told me I should be seeing my PCP for my persistent nausea and significant weight loss and not be using their services."
— Healthgrades (Dr. Ketan Kulkarni)"Dr. Shih would not fill out FMLA papers in connection with my IBS condition... Clearly, he doesn't really know what IBS is and how it affects one's life."
— Vitals (Dr. Christopher Shih)"I wrote and asked for the reference going on 5 months ago now, and nothing. No concern for a patients health."
— Vitals (Dr. Mark Johnston)More clinics in Lancaster
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