MultiCare Urology of Tacoma
Urology • Lakewood, WA
Ratings by platform
- MultiCare Provider Site (Dr. Jack Walter): 4.9/5 (204 ratings)
- MultiCare Provider Site (Dr. Frank Y. Kim): 4.9/5 (84 ratings)
- MultiCare Provider Site (Deo Perez, PA-C): 4.8/5 (110 ratings)
- Healthgrades (Dr. John Bak): 4.4/5 (40 ratings)
What patients say
Patients praise
- Providers are frequently described as caring, knowledgeable, professional, and respectful
- Patients appreciate clear explanations and direct, down-to-earth communication styles
- Some patients report positive experiences with surgical outcomes and effective treatment planning
- Attentive and kind support staff and nurses are noted by some patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Communication issues between office staff and patients regarding lab results, referrals, and post-operative follow-up
- Perception of being treated as just one of many patients rather than receiving personalized care
In patients' words
"Horrible! I had a surgery done. Couple days later, had some large bruising and continued pain. Tried contacting office multiple times over a 2 day span to try and get answers... I'll be going into urgent care because I can't get any help from the office that performed my surgery."
— Patient review on LocalityBiz"Dr. Tsai is amazing. He listens, is very knowledgeable and caring."
— Patient review on Healthgrades"Dr. Bak is completely down to earth and honest. He communicates well. An added bonus, of the four biopsies I have had, this was the least painful."
— Patient review on HealthgradesMore clinics in Lakewood
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