Puget Sound Pain Clinic
Pain Management • Lakewood, WA
Ratings by platform
- Birdeye: 4.6/5 (615 reviews)
- PainClinics.com: 4.7/5 (554 reviews)
What patients say
Patients praise
- Polite, professional, and compassionate staff members
- Clean and comfortable office environment
- Effective, non-invasive pain management procedures and personalized care plans
- Appreciation for specific clinicians who listen to patients and treat them with dignity
Common complaints
- Difficulty contacting the clinic via phone, including lack of return calls for urgent matters
- Long wait times and delays in scheduling appointments or follow-up communications
- Perceived lack of compassion or poor bedside manner from some medical providers
- Frustration with administrative processes, such as paperwork and mandatory testing requirements
In patients' words
"The clinic itself has been HORRIBLE to deal with. They DO NOT ANSWER THE PHONE EVER, THEY DONT RETURN EVEN URGENT CALLS AND I DONT THINK THE STAFF CARES AT ALL."
— Birdeye review"Staff is very polite. Interacts with each and every person that walks into the door. Lobby always very clean. Doctors are very caring. Have always listened to me and what is going on with my back pain."
— PainClinics.com testimonial"After waiting nearly a month with no follow-up, I called back today, only to be told that due to something in the chart notes, they were unable to assist us... the lack of communication and delay was disappointing."
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