Lakewood Medical Center
OB-GYN • Lakewood, WA
Ratings by platform
- Momentary Labs / CMS HCAHPS: 3 out of 5 stars (based on 466 surveys) (466 patient surveys (via CMS HCAHPS))
- MedicalRecords.com: 3.3 out of 5 stars (148 reviews)
What patients say
Patients praise
- Some patients report friendly and caring nursing staff in certain departments, such as maternity
- Efficient and positive experiences with specific outpatient services like MRI and dental care
- Willingness of staff to work with patients on billing and payment issues
- Majority of patients (approx. 64-87% depending on the metric) indicate they would recommend the facility
Common complaints
- Long wait times, particularly in the emergency room
- Concerns regarding staff responsiveness and accessibility to help when needed
- Dissatisfaction with communication from doctors and nurses
- Specific complaints regarding maternity and labor care, including perceived lack of empathy and trust issues
- Issues with appointment scheduling and long wait times for scheduled care
In patients' words
"ER is a complete joke. We were referred here by an urgent care clinic on a Saturday. We waited over 7 hours to do a VIRTUAL visit because one of the Doctors had called in."
— LocalityBiz review"I had all three of my children here and the nurses that work in maternity care were always so friendly and caring."
— MedicalRecords.com review"They did not listen to me during my active labor about my pain because I was not dilating. I think I was there less than 4 hours... I do not recommend coming here to give birth."
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