Internal Medicine - Find a Doctor - Hackensack Meridian Health
Internal Medicine • Lakewood, NJ
Ratings by platform
- Birdeye (Hackensack Meridian Health Medical Group): 1.5/5 (30 reviews)
- Trustpilot (hackensackmeridianhealth.org): 3.7/5
- WebMD (Dr. Wilda Smithers, HMH Primary Care): 4.0/5 (8 ratings)
What patients say
Patients praise
- High level of professionalism and care from many individual physicians and medical staff
- Doctors often described as knowledgeable, thorough, and good listeners who explain treatments clearly
- Patients appreciate effective follow-up and responsive clinical care in many instances
Common complaints
- Inconsistent administrative/billing experiences, including issues with appointment scheduling, cancellations, and billing disputes
- Reports of poor bedside manner or communication from specific providers in some instances
- Concerns regarding high patient turnover and lack of consistency in primary care providers
- Occasional complaints about physical facilities or comfort during procedures
In patients' words
"You move your doctors around too much. I've had 5 different primary care doctors in 5 years... I believe it reflects that Hackensack Meridian is a poor employer. If Hackensack Meridian cared about their patients and staff they would strive for consistency."
— Patient Review of Dr. Puja Patel (Hackensack Meridian)"I was very pleased with Dr. Cai, but very upset with Hackensack Meridian and how they handled her medical leave."
— Patient Review of Dr. Kimberly Cai (Hackensack Meridian)"the care received from Dr Araujo is the best. He listens and very thorough. uses all medical care available for your needs including home care when needed. Very caring doctor. He just left virginia beach to go back to new jersey. He will be missed. Always there for you."
— Patient Review of Dr. Martin Araujo (HMH affiliated)More clinics in Lakewood
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