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Washington Gastroenterology

Gastroenterology • Lakewood, WA

★★★★★4.6/57,319 reviews across 2 platforms

Ratings by platform

  • Trustindex.io (aggregate for Washington Gastroenterology): 4.6/5 (7,289 reviews)
  • Birdeye (for Dr. William K. Hirota, MD): 4.2/5 (30 reviews)

What patients say

Patients praise

  • Providers described as knowledgeable, thorough, and supportive
  • Patients report feeling respected, comforted, and treated with dignity
  • Clear explanations regarding diagnoses and treatment options

Common complaints

  • Complaints about communication and difficulty reaching the office for test results
  • Reports of unprofessional conduct or inadequate care
  • Concerns regarding billing practices and high costs for procedures

In patients' words

"These guys are scam artists. I was charged twice the amount for my colonoscopy as I was from another gastroenterologist in the county."

— BBB Review

"Dr. Hirota, is simply put, the best doctor in the south sound region. He has the unique combination of outstanding interpersonal skills and patient care, combined with a uncanny ability to troubleshoot complex GI issues. He's incredibly talented."

— Vitals Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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