Franciscan Medical Clinic
Family Medicine • Lakewood, WA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.3/5 (46 reviews)
- Birdeye (aggregating Google reviews for Gravelly Lake location): 2.3/5 (39 reviews)
What patients say
Patients praise
- Some patients praise specific providers for kindness and competence
- Helpful and timely assistance for urgent care needs (e.g., prompt care)
- Professional and courteous service experienced by some patients
Common complaints
- Difficulties with scheduling and appointment cancellations
- Issues with front desk staff communication and professionalism
- Billing and insurance claim problems
- Long wait times to get an appointment
- Inadequate notification about doctor absences or scheduling errors
In patients' words
"I would go to literally any other doctor’s office than here. Been going here for a few years too long and it is the most disorganized, uninformed, and deceitful staff I have ever encountered regarding anything medical."
— Patient review on Birdeye"My husband and I see Dr Vo, have been for about 5 years. We are always treated with respect and kindness when we go in. We have had zero issues getting referrals for specialists."
— Patient review on Birdeye/haogiayensao"Prompt care was great with my 5 year old when she stuck a bead up her nose! Very caring and gentle. Got us in pretty quick too. Primary care side different story. ARNP Kimberly Valencia is AMAZINGLY nice, but the front staff for her is beyond terrible."
— Patient review on LocalityBizMore clinics in Lakewood
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