Pediatrics Doctors & Physicians in Lakeland, Florida - Watson Clinic
Pediatrics • Lakeland, FL
Ratings by platform
- Birdeye: 5.0/5.0 (for Dr. Richard E. Frates Jr.) (4 reviews)
- RateMDs: 2.6/5.0 (for general Watson Clinic) (29 reviews)
- WebMD: N/A (3 ratings total) (3 reviews)
What patients say
Patients praise
- Individual pediatricians and nurse practitioners noted as compassionate and thorough
- Positive experiences with long-term pediatric providers, sometimes spanning generations
- Friendly and effective care from specific medical staff
Common complaints
- Difficulties with administrative processes, specifically referrals and scheduling
- Long wait times for appointments and during office visits
- Concerns regarding billing practices and lack of transparent communication about costs
- Disorganized office environment and poor staff communication
In patients' words
"Dr. Frates was my pediatrician growing up, and as much as I liked him as a child, he's even better on the other side (being a parent now)! He's very explanatory with everything, gives you options and just all around makes you feel comfortable. Highly recommend!"
— Birdeye review for Dr. Richard E. Frates Jr."Need a referral? Like in the near future? Forget about it. Not unusual for a referral to be be 6 months out or more. Like all things Watson, the Administration is totally uninterested in patient experience - they leave that to the physicians."
— Yelp review of Watson ClinicMore clinics in Lakeland
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