Primary Care: Family Medicine and ... - Lakeland Regional Health
Family Medicine • Lakeland, FL
Ratings by platform
- Various platforms including WeightLossClinic.care, Birdeye, and Healthgrades.: Grasslands Campus: 3.4/5 (81 reviews); Medical Center: 2.6/5 (1,354 reviews); Kathleen Campus: 1.5/5 (2 reviews); overall ratings vary widely by location and platform. (Ranges from small sample sizes at specific campuses to over 1,300 for the main Medical Center.)
What patients say
Patients praise
- Some patients report friendly and efficient staff interactions
- Specific providers are praised for being knowledgeable, helpful, and reassuring
- Satisfactory experiences with quick service at certain urgent care locations
- Successful medical procedures and effective clinical care for some patients
Common complaints
- Unprofessional or rude front desk and administrative staff
- Difficulty scheduling appointments and long wait times
- Issues with communication, including poor patient follow-up and unclear procedures
- Dissatisfaction with provider quality, diagnosis accuracy, and treatment plans
- Frustration over being dismissed or discharged by clinics following patient complaints
In patients' words
"Staffing is very rude does not matter what department you call seems like they’re not happy assisting and always transferring calls to another person avoiding answer."
— Patient review for Grasslands Campus Family Medicine on LocalityBiz"Very friendly staff, got me in and out as fast as possible. Dr. Sandoval was amazing. Diagnosed my issue after some testing. Can't say enough good things about this experience."
— Patient review for Lake Miriam Family Medicine on LocalityBiz"WOULD NOT RECOMMEND THEM. POOR DOCTORS. WAIT LONG. ... IF YOU SPEAK UP THE DOOR WILL NO LONGER OPEN. YOU WILL NOT BE ABLE TO GO THERE."
— Patient review for Kathleen Campus on HealthgradesMore clinics in Lakeland
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Patients praise: friendly, welcoming, and knowledgeable staff · professional and skilled service providers.
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