Formerly Lake Wales Medical Center - AdventHealth
Urgent Care • Lake Wales, FL
Ratings by platform
- Promallu (Aggregated): 3.9/5 stars (1,069 reviews)
- Healthgrades: 65% (Patients who gave a rating of 9 or 10)
- Leapfrog Group: 93% (Overall rating)
What patients say
Patients praise
- Reports of kind, respectful, and compassionate nursing and physician care
- Timely and professional medical attention in certain departments
- Effective communication from staff regarding health status and discharge needs
Common complaints
- Reports of dismissive or unconcerned staff behavior in emergency settings
- Concerns regarding quality of care and end-of-life handling
- Patient experience metrics (e.g., cleanliness, staff responsiveness) scoring slightly below national averages on some platforms
In patients' words
"My dad came into your care a few weeks ago. From start to finish, everyone stayed consistently in contact with me and treated my dad with so much kindness, love and respect."
— Promallu review"This is by far the worse Hospital Ive ever seen, they force my mothers death in on the 3rd floor because they didnt want to deal with her."
— Yelp review"The Assistant Nurse Manager Ytshita was incredibly rude and unconcerned with the quality of care. She had the audacity to step up and yell at me in the ER."
— Promallu reviewMore clinics in Lake Wales
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